Electrical Warranty

1. Introduction At Kess Hair & Beauty (www.kess.co.nz), we are committed to providing our customers with high-quality electrical haircare and beauty products. Our Electrical Warranty Policy outlines the terms and conditions under which warranty claims can be made for products purchased from our online store, ensuring transparency and customer satisfaction.

2. Warranty Coverage Our electrical warranty covers manufacturing defects and workmanship issues that may arise under normal usage conditions. Or, as mentioned in manual.

3. Warranty Period The warranty period for electrical products varies by brand and model.

Please refer to the product packaging or manufacturer documentation for specific warranty durations.

4. Exclusions from Warranty The warranty does not cover:

• Damage due to misuse, neglect, or improper handling
• Unauthorized repairs or modifications
• Normal wear and tear, including aesthetic damage
• Damage caused by power surges or improper voltage use
• Products without proof of purchase
• Products purchased from physical retail stores (in-store purchases)

5. Product Registration Requirement To be eligible for warranty coverage, electrical products must be registered on the respective brand's official website or through the instructions provided with the product. Failure to register the product within the specified time frame may void the warranty.

Step-by-Step Registration Guide:

1. Locate the product serial number on the packaging or device.
2. Visit the brand's official website and navigate to the warranty registration page.
3. Fill in the required details such as purchase date, store name, and product information.
4. Upload proof of purchase (invoice or receipt).
5. Submit the form and retain the confirmation email for future reference.

6. How to Make a Warranty Claim To initiate a warranty claim, follow these steps:

1. Contact our customer service team at [insert contact email] with your order details and product information.
2. Provide proof of purchase (invoice or receipt).
3. Describe the issue you are experiencing and include photos or videos if possible.
4. Our team will assess your claim and provide further instructions.

7. How to Make a Warranty Claim Warranty claims can only be made through the brand's official channels. Kess Hair & Beauty (www.kess.co.nz) does not entertain warranty claims directly. To initiate a claim:

1. Register your product on the brand's website as per the provided instructions.
2. Contact the brand's customer service team using the details provided in the product documentation.
3. Provide proof of purchase (invoice or receipt).
4. Follow the brand's specific procedures for assessment and resolution.

8. Processing Warranty Claims Once your claim is reviewed by the respective brand, they will offer one of the following resolutions:

• Repair of the defective product
• Replacement with a new or refurbished product
• Store credit or refund if repair or replacement is not possible (based on brand policies)

Processing times may vary based on the brand's procedures and location.

9. Return Shipping Policy Customers are responsible for shipping costs when returning products for warranty claims. Any reimbursement of shipping expenses is subject to the brand's terms and conditions.

10. Manufacturer’s Warranty All electrical products are covered under the manufacturer's warranty policies. Customers should refer to the warranty documentation provided with their product for complete details.

Brand-Specific Warranty Information Each brand has unique warranty policies and processes.

11. Limitation of Liability Kess Hair & Beauty (www.kess.co.nz) shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product, except as required under consumer protection laws.

12. Customer Responsibilities To ensure the validity of your warranty, please:

• Use the product according to the manufacturer's guidelines
• Keep original packaging and proof of purchase
• Register your product within the required timeframe
• Avoid exposing the product to extreme temperatures or moisture

13. Contact Us For any questions regarding our Electrical Warranty Policy, please reach out to us at shop@kess.co.nz

14. Policy Updates We reserve the right to update this Electrical Warranty Policy at any time. Any changes will be posted on our website, and it is the responsibility of customers to review this policy periodically.

Frequently Asked Questions (FAQs)

Q1. How do I register my electrical product for warranty coverage? A. To register your product, visit the brand's official website and follow the instructions provided. You will need to provide details such as the product serial number, purchase date, and proof of purchase.

Q2. What should I do if I experience an issue with my electrical product? A. If you experience an issue, first ensure that your product is registered. Then, contact the brand's customer service team for assistance with the warranty claim process.

Q3. Can I claim a warranty if I purchased the product from a Kess Hair & Beauty (www.kess.co.nz) physical store? A. No, warranty claims are only applicable to products purchased through our online store. In-store purchases are not eligible for warranty claims through our platform.

Q4. What documents are required to process a warranty claim? A. You will need the original proof of purchase (invoice or receipt) and the warranty registration confirmation provided by the brand.

Q5. How long does it take to process a warranty claim? A. The processing time varies by brand but typically takes between 2 to 6 weeks, depending on the nature of the issue and the brand's response time.

Q6. What if I forgot to register my product within the required timeframe? A. Some brands may allow late registration, but it is recommended to register your product as soon as possible to avoid any issues.

Q7. Who is responsible for the shipping costs during a warranty claim? A. Customers are responsible for shipping costs when returning products for warranty claims. Some brands may reimburse shipping costs based on their policies.

Q8. Can I return a faulty product to Kess Hair & Beauty (www.kess.co.nz) for a warranty claim? A. No, all warranty claims must be handled directly through the respective brand's support team as per their policies.

Q9. Does the warranty cover accidental damage or misuse? A. No, warranties do not cover accidental damage, misuse, neglect, unauthorized repairs, or normal wear and tear.

Q10. How do I contact the brand for warranty support? A. The contact details for warranty support are provided in the product documentation or on the brand's official website.